Case Study: Tech Manual
Situation
A major hardware/software vendor was introducing a new,
complex
telecommunications product, but still questioned the
economic justification
of sending staff
to customer sites to
train personnel on installation
and use of the product.
Solution
Working with vendor software engineers, we wrote
an installation
and training manual so easy to read and comprehend
that
customers were able to install the product themselves, unassisted
by
vendor systems engineers.
Results
The vendor saved the cost of sending systems engineers to
customer
sites for what became routine installation and training.
Bonus: An customer executive who read the manual said, "This is
the first manual from [vendor] that I'm
able to understand!"
To learn how lessons learned here can help your business, contact:
Lorne Evje [EV-yuh] 415.794.4361 or Lorne.Evje@incontext.us